Small items and accessories are sent by tracked courier, usually within 3–5 working days. Bulky or palletised items — resin bound kits, aggregates and resin — are delivered by pallet carrier on a kerbside-only basis.

Delivery dates and timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our reasonable control. This does not affect your statutory right to receive goods within a reasonable time under the Consumer Rights Act 2015.

Palletised delivery charges

Resin bound kits, aggregates and resin are delivered on pallets. When you add kits to your basket, we work out the smallest number of pallets your order will fit on and charge per pallet — you are never charged for space you do not use.

Service Price per pallet Order by
Standard £82 + VAT —
Next working day £92 + VAT 12pm
Next working day, before 10am £112 + VAT 12pm

The number of pallets required and the total delivery cost are shown in your basket before you pay. All delivery prices exclude VAT.

Next working day services are available Monday to Friday and exclude bank holidays. Orders placed after 12pm, at weekends, or on a bank holiday are processed on the next working day. Once a cut-off time has passed, that option no longer appears at checkout.

Receiving a pallet delivery

Pallets are delivered to the kerbside only. Our driver cannot carry goods into a building, up steps, through a property, or onto a site. Before ordering, please make sure that:

  • someone aged 18 or over will be available to receive and sign for the delivery;
  • there is safe access for a large delivery vehicle, and firm, level ground on which a pallet can be unloaded;
  • you have arranged help to move the goods into position, as our driver cannot assist.

If nobody is available to receive the delivery and it has to be re-attempted, a re-delivery charge may apply.

Inspecting your delivery

Please inspect all deliveries on arrival. Any damage, shortages, or discrepancies should be noted on the delivery note where possible and reported to us within 48 hours of delivery. Reporting issues promptly helps us resolve them quickly; it does not remove any longer-term statutory rights you have for faulty or misdescribed goods.

Delivery areas

We deliver to addresses across UK mainland. Deliveries to the Scottish Highlands, Northern Ireland, and other remote or offshore postcodes may incur additional charges or longer lead times — contact us before ordering if you are unsure whether your postcode is covered.

Order tracking

You will receive a confirmation email with tracking information as soon as your order is dispatched.

Questions about your order

If you have any questions about a delivery, please contact our team and we will be happy to help.

By placing an order, you agree to these delivery terms alongside our Terms and Conditions and Refund and Returns Policy.